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Frequently Asked Questions
2) Do you guarantee your work? We offer a 100% money-back guarantee. If you are not thrilled with the service experience you recieve from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $500.00 upon request. Our mission is to provide you with the most outstanding service experience you have ever recieved! 3) Are you insured? Yes. 4) What Process do you use to clean carpet? Maple Leaf is experienced in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning provided is done with the "truck-mounted hot water extraction" method. For a list of manufacturers and their cleaning recommendations, visit our 5) How long does the carpet take to dry? The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary. 6) I've heard it's best to put off having your carpet cleaned as long as possible, is this true? No. In fact, many of the major carpet mills today recommend professional cleaning every 12 to 18 months to maintain warrenties. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning. 7) Should I have my carpet dry cleaned or steam cleaned? As mentioned earlier, most major carpet manufacturers recommend truck-mounted hot water extraction as the preferred method. Hot-water extraction done properly by a certified trained technician removes more soil and spots than dry cleaning methods. 8) Does your cleaning process soak the backing of the carpet? No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch. |
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